Do you have Questions ?

Our most frequently asked questions

Below, you’ll find answers to the most common questions about The Cornwall Hotel and Spa. If you still can’t find the answer you’re looking for, just Contact us!

FREQUENTLY ASKED QUESTIONS

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Is there a lift between floors?

We have a lift that takes you from the ground floor to the first floor. There is access by stairs only from the first to the second floor. We also have a service lift and the team are always happy to help to take luggage to your room. When making a booking we recommend you let the hotel know that you would like/ need a room where there is easier access, which can be offered subject to availability.

Do I need to book my inclusive dinner in advance?

We strongly advise booking any dinner reservations in advance, especially if you have a stay that includes dinner. This will ensure you can dine at your preferred time.

What extras can you offer for guests celebrating a special occasion?

We love to help our guests celebrate a special occasion. We can offer birthday cards; swans, petals and Prosecco in room on arrival; or the kitchen can arrange a birthday dessert plate. Just ask. Additional charges may apply.

Can I make charges to my room bill?

The Cornwall operates on a ‘pay as you go’ basis, so you will need some means of payment with you at all times when making purchases on site.

Is there a laundry on site?

There is no laundry on site. Woodland Lodges do have laundry facilities provided.

Is there a shop on site?

There is no shop on site, but nearby St Austell offers a range of shops and supermarkets, all within a 5 or 10 minute drive.

Does Cornwall have Uber? If not are the taxis reliable?

St Austell, and much of Cornwall, do not have Uber. We recommend booking any taxis well in advance. Taxis in Cornwall are known to be very busy on early mornings. Reception can book taxis on behalf of guests, or you can call direct on : C&C – 01726 63538; White River – 01726 76244; Star Cars – 01726 66636; A2B – 01726 66600; Spot On – 01726 77877.

How does the guest WiFi work?

The Cornwall offers free WiFi. Guests can go onto their settings on their device and select ‘The Cornwall’ WiFi network. This will then take you to a separate page where you can input some brief details which will then give you access.

Do I need to book spa treatments in advance?

Spa treatments can often become fully booked a few days in advance, so we do recommend booking ahead of time to avoid disappointment. You can book treatments via our website.

What time is breakfast served and do I need to book a time?

We serve breakfast between 7.30am and 10.30am every day. We do ask you to book a time, which can be done on arrival.

After my stay, how long will it be for my damages pre-authorisation deposit to be released and is it compulsory?

The £250 pre-authorisation damage deposit is compulsory for all Woodland Lodge guests. It will take from 3 to 10 working days after check out for the money to be released depending on who you bank with.

Where on site is the Spa?

The spa is located in a separate building behind reception. You can follows signs from reception to the first floor which will direct you along a corridor and outside towards the spa. You will need to walk outside to get to it from your room. There are also signs as you enter the estate when driving.

Are there any electric car charging points on site?

At the moment there are not any electric car charging points, but we are working to change this.

What are the check-in and check-out times at The Cornwall?

For hotel rooms, check-in is from 3:00 PM, and check-out is by 11am.

For Woodland Lodges, check-in is from 4:00 PM and check-out is by 10am.

Is there Wi-Fi available at The Cornwall?

Yes, we provide free Wi-Fi throughout, including all guest rooms, Woodland Lodges and public areas.

What are the Spa opening times?

The Spa open from 7am daily. It closes at 9pm from Monday to Friday, and at 8pm on Saturday and Sunday.

Is use of the Spa included during my stay?

Yes, all guests staying in the hotel and woodland homes can use the spa and leisure facilities.

What are the swimming times for children?

Children can swim between 9am and 6pm daily (up to 7pm during the school holidays.

What our guests say

We stayed here for 3 nights. Really nice spacious room with a very large comfy bed. Nice view from the patio area which was lovely in the morning! Afternoon tea was delicious.


Sam, Google

Lovely hotel with good views and with a great pool which was the warmest pool we’d ever used!
Afternoon tea and evening meal was excellent, staff helpful and friendly.


Sally, Tripadvisor

Lovely hotel and spa, we for 3 days to visit Eden project as quite near. Staff friendly and helpful, even before we arrived. Food was good, nice bar. Unfortunately didn’t get the weather for a good wander in the surrounding area or sit out on the lovely balcony. Would definitely repeat.


Red M, Tripadvisor

Beautiful Hotel and Grounds, location is perfect within minutes drive to Charlestown Harbour. The hotel exceeded our expectations. The Restaurant has a very good selection and every meal was amazing. We stayed for 5 nights, will return in the very near future.


Jaquie, Google